Your Guide to a Compliant CRA End of Life Security Updates Policy

An effective end-of-life (EOL) security updates policy is more than just a document; it’s a public commitment to your customers and a core obligation under the EU’s Cyber Resilience Act (CRA). You’re now required to provide security patches for a defined period, even after a product is no longer for sale. This policy must guarantee…

Your Guide to a Compliant CRA End of Life Security Updates Policy

An effective end-of-life (EOL) security updates policy is more than just a document; it’s a public commitment to your customers and a core obligation under the EU’s Cyber Resilience Act (CRA). You’re now required to provide security patches for a defined period, even after a product is no longer for sale. This policy must guarantee updates for at least five years from launch and ensure patches are delivered without delay.

Understanding Your Core CRA Update Obligations

The Cyber Resilience Act isn’t just another box-ticking exercise. It fundamentally changes how you must manage product security long after a sale is made, shifting security support from a customer service perk to a core compliance mandate. This has serious implications for your budgeting, engineering resources, and long-term product strategy.

At its heart, the CRA establishes a legally binding minimum security support window. For any product with digital elements you place on the EU market, you are obligated to provide security updates for a minimum of five years.

For instance, if your company launches a new smart home hub in June 2027, your team must be prepared to actively develop and deploy security patches for it until at least June 2032. This isn’t about shipping new features; it’s a firm commitment to patch discovered vulnerabilities for that entire period.

Your security update and EOL policy is where you make this commitment transparent and formal. Below is a summary of the key elements your policy must contain to align with CRA expectations.

CRA Security Update Policy Key Elements

Policy ElementCRA RequirementPractical Implication Example
Support PeriodUpdates for the product’s expected lifetime, or a minimum of 5 years.A smart thermostat policy states a 7-year support period from the date of market placement.
Update DeliveryPatches must be free of charge and delivered “without delay”.The policy defines a Service Level Agreement (SLA) for critical patch delivery within 30 days of a verified vulnerability.
Vulnerability HandlingA documented process for receiving, assessing, and fixing vulnerabilities.The policy links to a public vulnerability disclosure page with a dedicated contact (security.txt).
User CommunicationClear instructions on how to obtain and install updates.The policy details that users will be notified via the mobile app and provided with one-click update instructions.
End-of-Life NoticeTransparent communication about when security support will end.The policy commits to providing at least 180 days’ notice before the final security update is released.
Legacy DevicesA plan for products already on the market before CRA applicability.A transition plan is outlined, stating that products sold after December 2027 will be fully CRA-compliant.

This table covers the non-negotiables. Building your policy around these components ensures you’re not just compliant on paper but also ready to execute when a vulnerability is found.

Defining the Five-Year Support Window

The five-year clock starts the moment a product is “placed on the market.” This is a legally binding obligation that went into force on 10 December 2024, with its main requirements becoming applicable from 11 December 2027. Article 13 of the CRA is clear: manufacturers must handle vulnerabilities effectively throughout the support period, and patches must be provided “without delay.”

So, if you place a product on the EU market in 2028, you must maintain an active security update infrastructure for it until at least 2033. It’s a simple rule with complex operational consequences.

Beyond the Five-Year Minimum

Don’t get too comfortable with the five-year rule. It’s a floor, not a ceiling. The CRA requires the support period to align with the product’s expected lifetime and reasonable user expectations. This is where you need to apply some critical judgement.

A key takeaway is that the ‘expected product lifetime’ isn’t determined by your marketing department, but by a realistic assessment of how long a consumer or business will actually use the device.

Let’s look at a few real-world scenarios:

  • Smart Thermostat: A consumer who has a smart thermostat professionally installed in their home will reasonably expect it to function securely for seven to ten years, not just five.
  • Industrial PLC (Programmable Logic Controller): In a factory, these controllers often have operational lifespans of 15 years or more. A five-year security policy here would be seen as grossly insufficient and non-compliant.
  • Consumer Drone: Given the rapid pace of technological change and the likelihood of physical wear and tear, a five-year support window might be perfectly reasonable.

Failing to align your support period with these realistic expectations is a direct path to non-compliance penalties and a breakdown in customer trust. To meet these mandates effectively, it’s vital to build a broader framework for regulatory compliance risk management. For a deeper dive, check out our guide on CRA update requirements for more detailed information. This strategic planning ensures your policy is not only compliant but also a tool for building long-term trust.

An EOL security updates policy isn’t a document you write once and file away. For CRA compliance, it has to be a living, operational workflow. This is where the theory ends and the real work of building your vulnerability detection, management, and disclosure processes begins.

Your first move is to establish clear and secure reporting channels. Under the CRA, security researchers are your allies, not adversaries. You need to give them an easy, reliable way to tell you about potential vulnerabilities.

A common and effective way to do this is with a security.txt file on your website. This simple text file acts as a signpost, directing researchers to your vulnerability disclosure policy (VDP) and the right email address. For example, your security.txt file should point to a contact like security@yourcompany.com and include a link to your public VDP page.

Establishing Internal Triage and Prioritisation

Once a vulnerability report lands in your inbox, your internal workflow must take over. Not all vulnerabilities are created equal, which is why a structured triage process is so important. This is where you assign severity scores—usually with the Common Vulnerability Scoring System (CVSS)—and prioritise what to fix based on real-world risk.

A solid, repeatable workflow might look like this:

  • Initial Triage: An assigned security team member acknowledges the report within 48 hours. Their first job is to validate the report to confirm it’s a genuine vulnerability affecting your product. For example, if a researcher claims they can bypass the login on your smart lock app, the triage team’s first job is to try and replicate that exact process.
  • Severity Assessment: The team assigns a CVSS score and classifies the vulnerability (e.g., Critical, High, Medium, Low). A remote code execution flaw in your core firmware is obviously Critical; a minor glitch in the UI is Low.
  • Prioritisation: Based on its severity, the vulnerability is fed into the engineering backlog. Critical issues must jump to the front of the queue, no questions asked.

This entire triage process has to be documented. When regulators come knocking, they’ll want to see evidence of a repeatable, risk-based system for handling vulnerability reports. For a much deeper dive into these mechanics, you can read more about https://goregulus.com/cra-requirements/cra-vulnerability-handling/.

Defining and Documenting Your SLAs

With a vulnerability prioritised, the clock on your Service Level Agreements (SLAs) officially starts. The CRA’s requirement to provide updates “without delay” is intentionally vague; your policy is where you translate that into concrete, defensible timelines. These SLAs are your public commitment to patching.

The CRA reporting obligations, which became effective on 11 September 2026, force manufacturers to have these processes documented and ready for inspection. This deadline arrives well before the main obligations in December 2027. Your technical files must prove you can support your products for the required five-year period and respond to incidents, all underscoring the urgency of delivering updates “without delay.”

The timeline below shows the mandatory support period that every product must follow.

Timeline illustrating the CRA product lifecycle with stages: Launch, 5 Years of service, and End of Life.

As you can see, the five-year security support clock starts the moment your product is launched. This is a commitment that must be actively managed until you formally declare its End of Life.

Defining your response timelines is a critical exercise. The following table provides a template for defining your internal and external SLAs based on vulnerability severity, which is a cornerstone of a compliant CRA policy.

Sample Vulnerability Response SLAs

Severity Level (CVSS Score)Acknowledgement SLAPatch Development SLAPublic Disclosure Target
Critical (9.0-10.0)Within 24 hoursPatch within 15 daysCoordinated disclosure
High (7.0-8.9)Within 48 hoursPatch within 30 daysAfter patch is available
Medium (4.0-6.9)Within 5 business daysPatch within 90 daysIn next scheduled advisory
Low (0.1-3.9)Within 10 business daysBest effort / next releaseAt manufacturer’s discretion

This structure creates an auditable, risk-based process that demonstrates your commitment to timely remediation and helps you meet those crucial reporting deadlines.

Differentiating Default vs. Critical Product Timelines

The CRA isn’t a one-size-fits-all regulation. It distinguishes between product classes, and your SLAs absolutely must reflect that. ‘Critical’ class products—think industrial controllers, network hardware, or safety systems—carry far greater systemic risk and are held to a much higher standard.

A key principle is that the more integral your product is to critical infrastructure or operations, the shorter your patching timeline must be. Your CRA end of life security updates policy must reflect this risk-based approach.

Your workflow needs to account for the heightened urgency around critical security vulnerabilities, as recent incidents have shown how quickly these can escalate.

Let’s look at a practical comparison of SLAs for two different types of products. A ‘Default’ class smart speaker just doesn’t carry the same weight as a ‘Critical’ class Programmable Logic Controller (PLC) used in a factory.

  • For a Critical vulnerability (CVSS 9.0+):

    • ‘Default’ Smart Speaker: You might commit to a patch within 30 days. An example would be a flaw allowing unauthorized access to the speaker’s microphone.
    • ‘Critical’ PLC: The expectation is much shorter, perhaps 15 days or even less. A similar remote access flaw in a PLC controlling a city’s water pumps would demand a much faster response.
  • For a High severity vulnerability (CVSS 7.0-8.9):

    • ‘Default’ Smart Speaker: A 60-day patch timeline might be acceptable.
    • ‘Critical’ PLC: You’d be expected to deliver a patch within 30 days.

Building this tiered, risk-based workflow isn’t just a good idea; it’s a non-negotiable requirement for market access under the CRA. It creates the repeatable, auditable process you need to prove your vulnerability management is both effective and compliant.

Drafting Your Policy Document Clause by Clause

A policy document outlining scope, support period, and vulnerability disclosure with a product distribution timeline diagram.

Alright, let’s get practical. It’s time to translate your plans into a formal, actionable document. Your CRA end of life security updates policy isn’t just a box-ticking exercise for the lawyers; it’s a public promise to your supply chain partners and the people who use your products. This document has to be precise, transparent, and leave zero room for interpretation.

Think of this policy as the single source of truth for your product’s security lifecycle. It spells out your commitments, manages expectations, and gives you a framework for handling vulnerabilities and communicating updates. Every clause needs to be written with both compliance and real-world clarity in mind.

Defining Policy Scope and Applicability

First up, you need to be crystal clear about which products the policy actually covers. This is especially critical if you have a large or growing product portfolio. Getting specific here prevents a world of confusion down the line for everyone from your internal teams to distributors.

The best way to do this is by listing product families or even specific models. Vague, all-encompassing language is a recipe for trouble.

Here’s how that might look in a real policy:

“This Security Update and End-of-Life Policy applies to all hardware and software products with digital elements manufactured by [Your Company Name] and placed on the European Union market on or after December 11, 2027. This includes, but is not limited to, the ‘SmartHome Hub’ Series (Models SH-100, SH-200) and the ‘SecureConnect’ Router Series (Models SC-500, SC-550).”

This example immediately clarifies which products are in scope, ties it directly to the CRA’s start date, and gives concrete examples. If you need a deeper dive into the documentation required, our guide on CRA technical documentation is a great resource.

Articulating the Security Support Period

This is the absolute heart of your policy. The CRA sets a floor with its five-year minimum, but as we’ve discussed, your product’s real-world lifespan might demand a longer commitment. Your policy must state this support period without any ambiguity for each product or product line.

Remember, the clock starts ticking the moment a product is “first placed on the market.” Be precise about this so you have a clear, auditable timeline.

Here’s a practical clause:

“Each product covered by this policy will receive security updates for a period of no less than seven (7) years from the date it is first placed on the EU market. For Product Model Z, first placed on the EU market on June 1, 2027, security updates will be provided until at least June 1, 2034. The specific End-of-Life (EOL) date for each product model will be published on our corporate website.”

This clause doesn’t just meet the CRA minimum; it extends it based on the product’s expected use, showing a real commitment to security. It also provides a specific, verifiable example and tells people exactly where to find EOL dates.

Outlining the Vulnerability Disclosure and Patching Process

Transparency in how you handle vulnerabilities is a non-negotiable part of the CRA. This section of your policy needs to lay out the journey from receiving a vulnerability report to shipping a patch. While your internal SLAs can hold the fine-grained details, the public policy should give a clear, high-level overview.

You should also point to your vulnerability disclosure programme (VDP) and the channels researchers should use. It shows you have a mature process for getting that crucial external security intelligence.

A solid vulnerability process clause should cover:

  • Reporting Channels: Be specific about how security researchers can contact you. Point them to your security.txt file, a web form, or a dedicated email address. For example: “Security researchers are encouraged to report potential vulnerabilities to security@yourcompany.com. Our PGP key for encrypted communication is available on our Vulnerability Disclosure Policy page.”
  • Nature of Support: Make it clear that this support is for security vulnerabilities, not for adding new features or fixing general software bugs.
  • Update Delivery: Explain how users will get the updates (e.g., over-the-air, manual download) and confirm they will be provided free of charge. For example: “Updates are delivered automatically via over-the-air (OTA) updates. Users will receive a notification in the companion app to initiate the update.”

This section effectively turns your internal workflows into a public commitment, which goes a long way in building trust with customers and the security community.

Structuring Your Communication Plan

Your policy has to spell out how you’ll communicate with everyone in your supply chain—importers, distributors, and end-users. A vulnerability isn’t truly fixed until the patch is actually applied, and that requires telling people about it.

The CRA places duties on every economic operator, so your communication plan must help them meet their own obligations. An importer needs to know about a patch just as urgently as an end-user does.

A robust communication clause ensures every actor in the supply chain receives timely, actionable information. This is not just good practice; it’s a critical component of your shared responsibility under the CRA.

Here’s an example of what that commitment looks like on paper:

“Upon the release of a security update, [Your Company Name] will notify affected parties through the following channels:

  • End-Users: In-app notifications and a public security advisory posted on our website.
  • Distributors and Importers: Direct email notifications to registered supply chain partners within 48 hours of a patch release, including details on the vulnerability and affected product versions.

We will provide at least 180 days’ notice before a product’s declared End-of-Life date, communicated via our website and direct partner channels.”

This clause establishes a clear, multi-channel strategy. It ensures the information gets to everyone who needs it, from a homeowner with a smart device to the distributor who brought it into the country. This kind of systematic approach is the backbone of a compliant and effective CRA end of life security updates policy.

The Cyber Resilience Act doesn’t just apply to future products. It creates complex, and often misunderstood, obligations for the devices you already have on the EU market.

The transition period leading up to the full 11 December 2027 deadline requires a clear strategy for these legacy products. Ignoring them is not an option, and getting it wrong can create a major compliance and reputational risk.

While products placed on the market before that date won’t need to meet every CRA requirement retroactively, crucial provisions still apply. Key among them are the rules on vulnerability handling and incident reporting. Your CRA end of life security updates policy must therefore have a concrete plan for this transition.

Start With a Legacy Product Inventory

Your first practical step is to get a complete picture of every product with digital elements your company has placed on the EU market. This inventory is the absolute foundation of your transition strategy.

You need to map out your entire portfolio, organised by launch date. For example, imagine a manufacturer with three key product lines:

  • Product Line A: Launched in 2024
  • Product Line B: Launched in 2025
  • Product Line C: Launched in early 2026

Each of these product families carries different obligations under the CRA’s phased timeline. A simple spreadsheet or asset management tool can get you started, but the goal is a definitive record that maps each SKU to its specific compliance path.

Understand the Critical Transitional Deadlines

The CRA’s rollout isn’t a single event. Certain rules activate much earlier than others, and they directly impact your legacy products. Two dates are especially important for your transition plan.

First, the manufacturer’s vulnerability and incident reporting duties under Article 14 kick in from 11 September 2026. For all in-scope products already on the market—including those launched in 2024, 2025, and 2026—you must have a process to report actively exploited vulnerabilities to the designated authorities.

Second, the main CRA obligations, like the five-year support window and full technical documentation, apply to products placed on the market from 11 December 2027 onwards. Products launched before this are generally exempt from these retroactive requirements, but there’s a huge catch: “substantial modifications.”

A “substantial modification” is any change made after the deadline that alters the product’s original intended purpose, function, or type in a way that could change its compliance with the CRA. This effectively turns a legacy product into a new one from a regulatory standpoint.

For instance, if your team pushes a significant firmware update in 2028 for your 2026 product line—one that adds new connectivity features or increases its cybersecurity risk—that updated version will likely need to be fully CRA-compliant. A practical example: changing a smart camera’s firmware to allow cloud storage where previously only local storage was possible would almost certainly be a substantial modification. Your transition plan must account for this.

Build Your Practical Transition Plan

With your inventory complete and deadlines understood, you can build a transition plan that prevents compliance gaps. This shouldn’t be an informal checklist; it must be a documented part of your formal CRA strategy.

The plan needs to outline precisely how you will handle products based on their market placement date.

A Real-World Example: Transition Strategy for Three Product Lines

Let’s look at how this applies to our example portfolio:

  1. Product Lines A, B, and C (Launched 2024-2026):

    • Action: Implement a vulnerability monitoring and incident response workflow immediately. You must be ready to meet the 11 September 2026 reporting deadline. This means having the systems to detect, assess, and report actively exploited vulnerabilities to the designated CSIRT via ENISA’s platform.
    • Action: Define and enforce a strict policy on “substantial modifications.” Your engineering and product teams have to understand that any major post-2027 update could trigger full CRA conformity requirements, turning a simple update into a major compliance project.
    • Action: Communicate a clear support status. Even if the CRA’s five-year rule doesn’t retroactively apply, providing security updates for a defined, reasonable period builds customer trust and reduces your risk exposure.
  2. New Products (Launched from 11 December 2027 onwards):

    • Action: These products must be fully compliant from day one. All your processes for secure design, vulnerability management, documentation (including the SBOM), and the five-year support window must be fully operational and evidenced.

This tiered approach ensures you allocate resources effectively. You can prioritise the urgent reporting requirements for legacy devices while systematically preparing your entire product development lifecycle for full compliance. It’s the only way to turn the complex CRA transition period into a manageable, step-by-step process.

Generating and Maintaining Your Compliance Evidence

Visualizing the security update policy workflow, from vulnerability reports to an audit-ready SBOM.

When it comes to the Cyber Resilience Act, the guiding principle is brutally simple: if you can’t prove it, it didn’t happen. A perfectly written CRA end-of-life security updates policy is just the beginning. The real challenge is generating the complete, auditable evidence trail that regulators expect to see in your technical file, as outlined in Annex II and VII.

This isn’t about scrambling to create paperwork during an audit. It’s about building a system where compliance evidence is the natural output of your day-to-day security and development work. Market surveillance authorities will want to see a clear, traceable line from a vulnerability report all the way to a deployed patch, and your records are what will tell that story.

The Software Bill of Materials as Your Foundation

The absolute cornerstone of your evidence file is the Software Bill of Materials (SBOM). The CRA makes this mandatory, transforming the SBOM from a nice-to-have best practice into a fundamental condition for market access for any product with digital elements.

Your SBOM must be in a common, machine-readable format like SPDX or CycloneDX. While the law requires you to detail at least the top-level dependencies, both best practice and regulatory expectations are pushing for a deeper view that includes transitive dependencies. You’re on the hook for keeping this document for at least ten years after the product is placed on the market.

The SBOM isn’t a static document you create once at release. It is a living record. It must be updated with every single patch or component change, providing a real-time inventory of your product’s software DNA.

Think of it this way: when you patch a third-party library to fix a critical flaw, your SBOM must be updated to show the new, secure version. That updated SBOM becomes a key piece of evidence, proving you’ve closed the risk.

Building Your Undeniable Audit Trail

An effective audit trail isn’t just a pile of documents; it’s a coherent story that connects every piece of evidence. Regulators need to see the entire lifecycle of your vulnerability response, from the initial report to the final fix.

Here’s a practical example of how you can link records to build that undeniable proof:

  1. Vulnerability Report: A researcher reports a flaw in the lib-auth-v1.2 library used in your “SmartConnect Hub” via your security@yourcompany.com inbox. You immediately log this report with a unique ID, let’s say VR-2028-005.
  2. Internal Triage: Your security team confirms a CVSS score of 8.8 (High). They document this assessment in your issue tracker, making sure to link it back to the original report, VR-2028-005.
  3. Patch Development: Your engineers get to work. When they commit the fix, the Git message is explicit: “Fix: Update lib-auth to v1.3 to resolve VR-2028-005.” The link is clear.
  4. Firmware Release: You release a new firmware version, v2.5.1, containing the patch. The release notes specifically call out the security fix.
  5. SBOM Update: The SBOM for firmware v2.5.1 is generated, and it now correctly lists lib-auth-v1.3.
  6. Communication Logs: You send a notification to your distributors about the critical update and publish a security advisory on your website. These communications are time-stamped, creating a permanent record.

This chain—from email to Git commit to SBOM—creates a complete and irrefutable audit trail. It doesn’t just show you fixed the bug; it proves you followed your own documented process. For a full breakdown of what to include, you might want to look at our guide on building a CRA compliance evidence pack.

A Checklist of Essential Compliance Evidence

Whether you’re facing an importer’s verification request or a full regulatory audit, you need your technical file organised and ready. Here is a checklist of the core evidence you should be generating and maintaining as a matter of course.

  • Vulnerability Management Records:
    • Logs of all inbound vulnerability reports from researchers, automated tools, and other sources.
    • Internal triage notes, including CVSS scores and your reasoning for prioritisation.
    • Records of all communications with the people who reported the vulnerabilities.
  • Development and Patching Artefacts:
    • Version control history with commit messages clearly linked to specific vulnerability fixes.
    • QA reports and test results that validate the security patches.
    • Release notes that transparently identify security updates for your users.
  • SBOM Lifecycle Records:
    • A complete and up-to-date SBOM for every single product version you ship.
    • A changelog or version history for your SBOMs, showing exactly how and when they have evolved.
  • Supply Chain Communication Logs:
    • Copies of emails or portal notifications sent to importers and distributors about security updates.
    • Time-stamped records of any publicly posted security advisories.

By systematically collecting and organising these records, you move your policy from being a static document to a living, auditable system that truly demonstrates cyber resilience.

Digging into the details of the Cyber Resilience Act, even with a solid plan, can bring up some tricky questions. Let’s tackle some of the most common grey areas and practical scenarios we see manufacturers wrestle with when building their CRA end-of-life security updates policy.

What Does ‘Without Delay’ Really Mean in Practice?

“Without delay” is probably one of the most debated phrases in the entire CRA, and for good reason. The regulators intentionally left it open to interpretation. They’re not looking for a fixed number of days; they’re looking for a risk-based response you can defend. Everyone understands that not all vulnerabilities are equal and that a proper patch is more than a quick code change.

The real test is whether your timeline is justifiable given the circumstances. Several factors will naturally shape how fast you can—and should—roll out an update:

  • Vulnerability Severity: A critical remote code execution flaw (CVSS score 9.0+) is an all-hands-on-deck emergency. A low-severity issue, on the other hand, can probably wait for the next scheduled patch release.
  • Fix Complexity: Some fixes are simple. A quick configuration change can be pushed out rapidly. But a flaw buried deep in the firmware might demand serious re-engineering and testing, which just takes more time.
  • Testing and QA Cycles: Rushing out a broken patch can cause more damage than the vulnerability itself. Your timeline has to bake in enough time for rigorous testing to make sure the fix is stable and doesn’t create new problems.

For example, if a critical vulnerability is found, “without delay” could mean your security team works through the weekend to develop a patch within 72 hours. This would be followed by another 48 hours of automated and manual QA before deployment. For a medium-severity bug, a 30-day sprint cycle is often a perfectly reasonable and defensible timeframe. The key is to have these SLAs defined and documented internally.

Does the Five-Year Clock Apply to Products Sold Before the Deadline?

This is a major point of confusion, so let’s clear it up. The five-year minimum support clock officially starts ticking only when a product is first “placed on the market” after the CRA’s main rules apply on 11 December 2027. A product you sell on 10 December 2027 is not retroactively covered by this five-year rule.

However, that doesn’t give pre-deadline products a free pass. There are a couple of important nuances to be aware of.

First, the reporting obligations kick in much sooner. The duty to report actively exploited vulnerabilities to the authorities applies from 11 September 2026. This affects all products on the market, including your legacy devices.

Second, think about your supply chain partners. An importer bringing your pre-2027 product into the EU will still have their own due diligence to perform. A clear EOL policy, even for older products, makes their life easier and shows you’re a reliable partner. For example, if you provide a clear 2-year support policy for a product sold in 2026, an importer can use that information to confidently handle their obligations, making them more likely to stock your product.

So, while the five-year rule isn’t retroactive, the CRA’s earlier reporting deadlines and the expectations of your supply chain mean your legacy products are very much part of the bigger picture.

How Do We Announce an End-of-Life Date Without Scaring Off Customers?

This is all about framing. A lot of manufacturers worry that advertising an EOL date sounds like planned obsolescence and will kill sales. The trick is to position your support period as a guarantee of quality and a transparent security commitment, not as a countdown to a useless product.

Don’t hide it. Make it a selling point.

Being upfront builds trust and manages customer expectations right from the beginning. It shows you’re a professional organisation that stands behind its products.

Here’s how you can phrase it positively on your website, packaging, and manuals:

  • On the Box: “Includes guaranteed security updates until at least December 2032 to protect your investment.”
  • On a Product Webpage: “We stand behind our products. The SmartHome Hub 2.0 comes with a 7-year security support commitment, ensuring it stays safe and reliable throughout its expected lifetime.”
  • In the User Manual: “To ensure your long-term security, [Your Company Name] provides critical security patches for this product for a minimum of five years from its market launch. You can find the specific EOL support date for your model at [link to your EOL page].”

When you’re this transparent, a regulatory headache becomes a competitive advantage. It tells the world you’re serious about keeping your customers safe.


Regulus provides a step-by-step roadmap to turn complex CRA findings into an actionable compliance plan. Our platform helps you unify applicability assessments, generate tailored requirements, and structure technical evidence so you can confidently place compliant products on the European market. Gain clarity and reduce costs by visiting us at https://goregulus.com.

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